Eva · Help

Help & frequently asked questions

Three guides—one for each audience. Pick yours below, or scroll the full page. Covers Communication, newsletters, public pages, RSVP, program, and more.

Section 1 of 3

Followers

Guests and attendees—join events, follow organizations, RSVP, read updates, and manage your account on web or mobile.

What is Eva?: Eva is an event hub for real-time announcements, RSVP, live program, volunteer teams, post-event feedback, and follower management. Organizers run the fullest experience from Home on the web—including a branded organization public page and website embeds. Followers can use the web or native iOS and Android apps—ideal for conferences, weddings, school events, and community gatherings.
Do I need an account?: Yes, for following events or organizations. Sign up on the web or in the mobile app with phone, email and password, or Google, Apple, or Facebook. You can add email or password later in Settings. Anyone can browse a public organization page without signing in.
How do I sign in?: Use phone (SMS code), email and password, or Google, Apple, or Facebook. If you started with phone only, add an email in Settings and optionally create a password for email sign-in. You can link contact methods so invites and recovery still reach you.
Should I use the website or the mobile app?: Followers can use either. Mobile is best for push notifications when you are at the venue. Organizers and co-managers should use Home on the web for the complete toolkit—Communication, RSVP exports, manager invites, private approvals, program editing, volunteering, surveys, and organization settings.
Is Eva free for followers?: Yes. Following events and organizations is free during beta. In the future, event creators may subscribe to paid plans for advanced features and larger events—guests keep a free path to join and stay updated.
How do I join or follow an event?: Open the organizer’s invite link or QR code on the web or in the Eva app, or enter the short event code from Home. Public events let you follow right away after you confirm. Private events may ask you to request access—the organizer approves or declines on the web before you see updates.
Can I follow an organization?: Yes. Open an organizer’s public page (/org/…) and follow the organization—or accept an invite by email. You stay connected across future events and organization announcements, not just a single gathering. You can unfollow anytime from the org page.
Where do I see announcements and updates?: Event announcements appear in the event feed and on your Home dashboard across everything you follow. Organization announcements show on the public org page and for org followers. Mobile users can get push notifications when enabled. You may also receive occasional product news from Eva by email or in-app notice if you have feature updates enabled in Account settings.
What can I do with RSVP, program, and volunteering?: When organizers enable RSVP, choose Going, Maybe, or Can’t attend and add party guests if needed. Browse the live program and speakers, follow sub-event tracks you care about, and join volunteer teams when invited. After the event, you may get a short survey by email (or SMS if you have no email)—opt out of survey invites in Account communication preferences.
How do communication preferences work?: In Account settings you can choose whether Eva may send survey invitations, feature updates, and promotions. Critical system notices cannot be turned off. Event and organization updates you follow still come through your event and org feeds.
How do I explore public events?: From Home on the web, open Explore to browse public events you are not following yet. Follow any event you want to join; updates then appear in your Home feed alongside events you already follow.
What data do you collect, and how do I delete my account?: We collect the information needed to run the service—such as account details, event content you interact with, and usage data. Read our Privacy Policy for full details. You can request deletion or exercise other rights on the User Rights page, or contact support if you need help.
Where can I get help?: Visit our Support page for contact options, or email us at the address listed there. We’re happy to help with the app, your account, or policy questions.

Section 2 of 3

Event managers

Event owners and co-managers—create and run events from Home on the web: Communication, followers, RSVP, program, volunteering, and surveys.

How do I create an event?: Sign in on Home on the web and choose Create. A guided setup walkthrough helps you add essentials, cover image, venue or virtual link, and optional features before you publish. You can save drafts, see a readiness checklist, and share a QR code or invite link when you are ready. Basic creation is also available in the mobile apps; the web has the fullest toolkit.
How do private events work?: Mark an event private when only invited people should follow. Guests who open your link can request to follow; you review pending requests from the event page on the web and approve or decline before they receive announcements. You can also turn on auto-approve for all followers if you prefer an open door after they find the link.
How do co-managers and permissions work?: As the event owner, open your event on the web and add up to ten co-managers from your follower list or by email. Promote someone who already follows immediately; email invites take effect when they sign up or log in with that address. Set granular permissions—edit event, announcements, program, followers, and more—so each manager sees only what they need.
What is Communication?: Communication is the event hub for audience outreach: maintain address lists (contacts), compose and preview newsletters, and send email or SMS campaigns to followers and contacts. It sits alongside in-event announcements so you can reach people with longer updates without cluttering the live feed. Use Preview before you publish—same idea as drafting carefully for announcements.
How do newsletters and address lists work?: Build or import contacts, then draft a newsletter with rich text (headings, bold, lists, links)—Improve with AI can polish subject and body. Preview the email, save drafts, and publish when ready. Followers can also see archived newsletters when you share that channel. Address-list messaging is separate from RSVP attendee invites and from Eva’s in-app announcement stream.
How do I manage event followers?: Open Event followers on the event hub for a searchable roster—find people by name or email, invite followers, and remove someone when they should no longer receive updates. Overview KPIs jump into the right hub tabs so you spend less time hunting in dialogs. Private events still use the pending-request queue for approvals.
What kinds of in-event announcements can I post?: Organizers and authorized managers can publish text updates with an optional title, plus image, audio, or video attachments. Save drafts until the wording is right, edit or delete after publishing, and target the whole event, a sub-event, or a volunteer team. Announcement scoping stays fail-closed so followers only see posts meant for them. Event Assistant can help draft copy—always review before you publish.
What can Eva do for RSVPs?: Turn on RSVP when you need a headcount. Followers choose Going, Maybe, or Can’t attend and can add party guests who do not have Eva accounts. Set deadlines with timezone, maintain an organizer attendee list (import CSV, send email invites), optionally restrict RSVP to that list, and export rosters to Excel or CSV from the web.
What are program, sub-events, and volunteering?: Program & Resources is your live run-of-show—sessions with times, speakers, and a full-screen agenda view for lobby displays. Rich text editing helps you format descriptions cleanly. Sub-events let multi-track conferences target announcements to one track or room. Volunteering adds teams with slot limits, email invites, subtasks, and team-only announcement feeds. Most organizer editing is on the web; followers see updates on web and mobile.
What are post-event surveys?: After an event, organizers and co-managers with edit access can enable Eva’s fixed post-event survey from the event page on the web. Pick recipients from followers, managers, and the event owner, then send. People with email get the survey by email; if someone has no email on file, Eva can fall back to SMS when available. Recipients also get an in-app notice. Organizers see only event-experience answers; product-feedback answers about Eva go to the Eva team. Guests can turn survey invitations off in Account communication preferences.
How do sharing and social promo work after I publish?: Share a link, short code, or QR from the event hub. After you publish, assisted social share can help you post with captions, cover previews, and extra channels so promoting the event takes fewer steps outside Eva.
How do venue, address, maps, and images work on the event page?: You can control venue name and street address visibility separately—show what guests need, hide what you don’t. Google Maps stays hidden when there is no street address. Cover and listing images support editable alt text for clearer, more accessible pages.
What is Event Assistant?: Event Assistant on the web helps organizers draft event descriptions, announcement copy, and logistics reminders in natural language. Suggestions are starting points—always review and edit before you publish or share with attendees.

Section 3 of 3

Organizations

Business workspaces—branded public pages, organization followers, team roles, embeds, analytics, and org-wide announcements.

What is a business account / organization?: A business workspace gives your organization a public page at /org/your-slug with logo, cover, about text, contact info, and social links. People can follow the organization once, browse upcoming events and org-wide announcements, and optionally see your listing embedded on your own website. Personal events without an organization keep working as before.
How do organization followers and invites work?: Eva users follow your business once and stay connected across events. From your Followers tab, invite people by email to discover your public page—separate from event RSVP lists and event follower invites. From an event hub you can also invite selected organization followers when a new event goes live.
What are organization team roles?: Invite colleagues as Owner, Admin, or Manager on the business. Managers inherit access to every event published under the organization—no need to re-assign managers on each new event. Event-level co-managers and permissions still apply on individual events when you need finer control.
Can I notify organization followers when I publish an event?: Yes. Turn on Event defaults to automatically email and notify all organization followers when a new org event goes live—without adding them to the RSVP attendee list. You can also send manual invites from the event hub for reminders or when auto-notify is off.
What are organization announcements?: Post updates that belong to the whole organization—not just one event—and publish them to your public page Announcements tab. Org followers see them alongside event updates; casual visitors can read them on the public page without signing in.
How do I brand the public organization page?: In Website configuration, pull colors and fonts from your website or pick curated Google Fonts (and custom font names) for an on-brand public page and embeds. Set heading and body text-size presets, and optionally show A− / A+ controls so visitors can adjust reading size. Custom external link buttons (Register, Donate, etc.) can appear on the org page and event listings with their own styles.
Can I add Google Analytics?: Yes. Optionally set a Google Analytics (GA4) Measurement ID on your organization public page settings so you can see traffic on your public org page—without changing how Eva manages events inside the app.
Can I embed Eva on my website?: Yes. From organization settings you can embed an auto-resizing events or announcements listing (choose cover layout, description length, and which action buttons appear on each card). Preview on a sample third-party site before you paste the iframe. Separately, when event widget integrations are enabled, open Integrations to copy iframe snippets for announcements, RSVP, live agenda, volunteering, sub-events, and program resources. Visitors read updates on your site; posting and management stay in Eva Home.
What about organization email templates?: Customize emails for follower invites and new-event notifications to organization followers. Event RSVP and manager invite templates stay on each event so day-of logistics stay local to that gathering.
Do I have to use an organization?: No. If you never create a business, Eva looks and works as before. RSVP, program, announcements, Communication, and managers on personal events are not affected. Create a business when you want a lasting public home, org-wide followers, and website embeds.